DEWA (Dubai Electricity and Water Authority) is a government company that provides electricity and water services across Dubai. It plays an important role in maintaining the reliability, sustainability, and infrastructure of utility services for residents and businesses. Dubai is growing rapidly, and DEWA keeps up with the rising need for electricity and water. This helps the city develop while also supporting environmental goals. This guide will help you learn all about DEWA bill payment methods to navigating their services online, as well as answering common questions about how to manage your account.
What is DEWA?
DEWA was established on January 01, 1992, by Sheikh Maktoum bin Rashid Al Maktoum. It generates, transmits, and distributes electricity and water in Dubai. DEWA manages many power plants, substations, and water treatment facilities, always working to grow Dubai’s utility network. It focuses on energy efficiency and sustainability by using renewable energy like solar power in its services.
The company’s Jebel Ali Power Plant & Desalination Complex is one of the region’s largest, highlighting Dubai’s vision of securing water and energy independence.
Important DEWA Services:
- Electricity and Water Supply: Providing electricity and water to all residential, commercial, and governmental properties.
- Online Services: Using this service, you can easily manage your account through DEWA login, track consumption, and pay bills.
- Sustainability Initiatives: This service encourages customers to adopt energy-efficient appliances and reduce their carbon footprint.
Understanding Your DEWA Bill
DEWA bills are issued monthly and consist of six pages that contain all the details of your electricity, water consumption, and any additional charges.
1. Bill Summary
The first page provides a quick summary of your billing information, which includes the invoice number, billing period, DEWA VAT number, account number, and premises number, which are used to track the property. It also includes your total due balance, previous bill balance, and any adjustments from the previous month.
2. Electricity Consumption
The second page shows your electricity usage in kilowatt-hours (kWh) and gives a detailed breakdown of charges including meter number, multiplication factor, current reading vs previous reading, fuel surcharge and meter service charge. This page also includes your carbon footprint summary, which is essential to track for energy conservation and it is suggested to keep it under 500 units.
3. Water Usage
The third page shows your water consumption in Imperial Gallons (IG), broken down similarly to electricity charges in AED. DEWA adds a fuel surcharge and VAT on top of the base rate for water usage.
4. Municipality Charges
DEWA collects Dubai Municipality fees, such as housing fees, on behalf of the city. These fees are calculated at 5% of your rental value.
5. Nakheel Charges (For District Cooling)
If your property uses district cooling, such as in Jumeirah Village Circle (JVC) or Business Bay, additional cooling charges will be applied. This charge is common in many residential areas across Dubai. The VAT (Value-Added Tax) is 5% for this service.
6. Additional Charges and Adjustments
This section includes additional surcharges such as fuel costs, as well as any adjustments from the previous billing cycle.
DEWA Bill Payment Options
You can pay your DEWA bill using several easy methods:
- DEWA Quick Pay: You can make a payment without logging in. Just go to DEWA website and choose the Quick Pay option.
- DEWA App: You can pay directly from your phone by using DEWA’s mobile app.
- Online Payment: After logging into your account, you can make payments online.
- DEWA Easy Pay: This is another fast option for paying without logging into the DEWA portal.
If you want to pay without logging in, visit the DEWA website and select Quick Pay. This is the easiest method for Bill Payment. All you need is your account number or business partner number.
How to Check Your DEWA Bill Online
To check your DEWA bill, you must follow these steps.
- Visit the DEWA website or app.
- Enter your DEWA login credentials.
- Navigate to the Billing section to view your bill summary and details.
You can also download your DEWA bill in PDF format for future reference.
DEWA Customer Service and Contact Information
DEWA prides itself on offering exceptional customer service. You can reach them through multiple channels for queries or concerns:
- DEWA Customer Care: You can contact the DEWA helpline at 991 for emergencies or queries.
- DEWA Call Center: You can reach them at +971 4 601 9999 for general inquiries.
- DEWA Customer Happiness Centers: DEWA operates customer service centers across Dubai, including the Al Twar Center and the DEWA Sustainable Building Office in Al Quoz.
- DEWA Email: You can also communicate with them 24/7 through their e-mail customercare@dewa.gov.ae
DEWA Career Opportunities
DEWA (Dubai Electricity and Water Authority) is hiring for many jobs, including technical and administrative positions. You can check the DEWA careers portal to see the latest job openings and apply directly if you are looking for work.
For those wanting to become certified in their fields, such as electrical engineers, DEWA offers certification programs and technical support through the DEWA Academy.
DEWA IPO and Stock Information
In 2022, DEWA (Dubai Electricity and Water Authority) started selling its shares on the Dubai Financial Market (DFM) through an IPO (Initial Public Offering). This gives investors a chance to buy shares of DEWA. If you are interested in buying DEWA shares, you can find the DEWA share price on the DFM. It is also a good idea to talk to your financial advisor for guidance. Recently, DEWA’s shares have been performing well, attracting more attention from investors.
DEWA’s Commitment to Sustainability
DEWA is heavily invested in promoting sustainable energy solutions in Dubai. From the DEWA Sustainable Building in Al Quoz to the implementation of smart grids, DEWA is continuously working toward a greener future. Their DEWA Green Bill initiative encourages users to adopt paperless billing, which aligns with Dubai’s smart city goals.
FAQs
How to Pay DEWA Bill?
You can pay your DEWA bill online via the DEWA app, website, or by using DEWA Quick Pay. You can also use credit/debit cards or bank transfers.
What is the Business Partner Number in DEWA?
The business partner number is a unique identification number provided by DEWA, which you can find on the first page of your bill. It is used to manage your account and make payments.
How to Cancel DEWA Account and Get Deposit Back?
To cancel your DEWA account, you can submit a final bill request through the DEWA app or website. Once the final payment is made, you can request a refund for your DEWA deposit.
How to Apply for a New DEWA Connection?
You can apply for a new DEWA connection by registering online at www.dewa.gov.ae. You will need your tenancy contract, Emirates ID, and Ejari number to complete the application.
Conclusion
DEWA plays an important role in maintaining Dubai’s infrastructure by providing reliable and sustainable electricity and water services. If you want to check your DEWA bill, pay online, or apply for a new connection, DEWA has many easy services for you. They are committed to sustainability and customer satisfaction, so residents and businesses can depend on them for getting good utility services.
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